Wednesday, January 12, 2011

Information technology for dummies

Secure Connection Failed
webmail.ec.auckland.ac.nz uses an invalid security certificate.
The certificate is only valid for the following names:
admin.aucklanduni.ac.nz , www.admin.aucklanduni.ac.nz
(Error code: ssl_error_bad_cert_domain)
* This could be a problem with the server's configuration, or it could be someone trying to impersonate the server.
* If you have connected to this server successfully in the past, the error may be temporary, and you can try again later.

Or you can add an exception
Let's think carefully about this. I am in an Auckland University Library. Posters in this library advise me to check my webmail regularly, because such things as courtesy notices and overdue notices are sent to this address. So I click the tab thing on the browser thing which is marked for the webmail thing and I receive the response above. So I go to another Auckland University library, try again and get the same result.
* This could be a problem with the server's configuration, or it could be someone trying to impersonate the server.

* Security could be extraordinarily tight

* The University IT department could be about as useful as a one-legged man at an arse-kicking party.

4 comments:

Anonymous said...

The University IT department could be about as useful as a one-legged man at an arse-kicking party..

I think you have it in one there.

University IT departments *should* be able to retain good people and enable them do a decent job.

Nah.

Stephen Stratford said...

Does Phil Venville still work there? He should be able to sort it.

Rusty said...

You can't just 'call Phil'. That's not the way 'service' desks work.

Phone a central location, the call gets allocated to the most appropriate person, and that person deals with the issue within agreed timescales.

For want of ITIL, the customer service was lost.

sirarthurstreebgreebling said...

Have you tried switching it off then switching it on again?